Forms & FAQs

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Frequently Asked Questions

How do weekly rentals work?

Our props are rented on a weekly basis. The rental period begins on the day of pick-up and continues for seven days plus one additional “grace” day.

For example, if you were to pick up your order on a Monday, your props would be due back on the following Monday. Sunday being the 7th day, Monday would be considered your “grace” day.

If the props are not returned by 4:30 p.m. on the day your order is due, you will be charged for an additional week’s rental.

We are sorry, but we do not offer weekend or one day rental discounts.

Security Deposit:

A valid credit card or $500 must be provided for a security deposit.

Any damages incurred will be charged to the credit card on file or deducted from the security deposit.

Client is responsible for any and all damages that may occur during your rental period. All furniture, art, and accessories available for rent are in good-to-new condition. Minor wear is to be expected when renting furniture, as not all items are brand new.

Damage fees are as follows: Stain removal on upholstered items and rugs – Starts at $150.

Scratch removal on painted or wood-stained items – Starts at $150.

Broken items that are repairable will be quoted on.

Any item damaged beyond repair – replacement value, plus admin and sourcing time.

Unreturned items – replacement value, plus admin and sourcing time.

Rented items are intended solely for use in photo/video shoots and production sets or events.

Items may not be resold, pledged, loaned, altered, or used for any other purpose.

All items are rented at the client’s risk, including any damage or loss due to theft, weather, negligence, or third-party actions.

Can my production get extended rental discounts?

These discounts must be discussed and and agreed to in advance in order to be implemented. Proof of production company validity must be provided. These extended agreements are also subject to a $2000 security deposit.

We offer extended rental discounts to our customers. Extended rental discounts will be applied as follows:

We are happy to discuss pricing for run of show and seasonal rentals.

Can items be taken on "memo"?

We do not allow items to be taken free of charge “on memo”. We are happy to send imgaes and videos if needed.

Can I put items on hold?

We have a 3 day limit on items to be held, however we ask that you let us know as soon as you can of any items we may release and please only hold items you feel are likely to be approved for your set. We will require your contact information, hold date and length of rental in order to hold an item for you.

What happens if I have an early return?

Production rentals are billed in their entirety during the first week of the rental. Please make the confirmed rental period/s, from ship to return clear to your salesperson so we can bill correctly. We do not guarantee refunds if the props are returned early.

When can I send our truck to pick up?

We do not deliver.

In order to pick up your order you must demonstrate that you have the correct size vehicle to transport furniture and that you have appropriate packing materials (i.e furniture pads and blankets).

We will prepare your order once we receive a 50% order deposit. This is in addition to the $500 security deposit. Please make sure you send us an email or give us a call to confirm your order.

At the time of confirmation, we can give you an estimate of when your order will be ready for pick up. Please allow enough time for us to prepare your order. Order readiness will depend on how busy we are. We cannot guarantee "rush orders".

If delivery is required we can provide a quote on a case by case basis.

What happens if I cancel an order after confirmation?

Confirmed orders that are canceled after they have been packed and pulled are subject to a 25% restocking fee.

Cancellations made after pickup or delivery will be charged in full.

What happens if my truck is late/ shoot dates have been postponed? If we are NOT notified of your schedule change, all items that sit on our dock for more than 24 hours past the scheduled pick-up date you will be charged for an additional week.
If we ARE notified of your schedule change we will determine additional costs based on the extra time incurred and pro rate the additional weekly rate charges to you.

We understand changes in your production schedule; please just let us know so we can work with you.

What happens if the props/set dressing our show rented are never on camera/used?

All items that have left our dock are considered “rented” merchandise, and therefore billed accordingly.

What happens if I pay late?

Full payment is required before picking up all orders.

Your order will not be packed until we receive the $500 security deposit and 50% or your order deposit.

How do I close out my account?

All rentals are subject to check in. We will determine if there is any damage or loss as soon as possible. Please have a member of your department contact us to make sure your invoices have been paid in full

Extended rental charges will accrue on missing items until your rental is closed out and all outstanding items and loss/damage issues are resolved.

Any more questions?

Email us at connect@tpsrentals.ca or contact us.